arza m

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System can not handle heavy rain volume

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Very light drizzle volume no problem but heavy rain volume over shoots the system result flooding around the house.
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Loss:
$1500

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE PRODUCT THIS BRAND

Anonymous
map-marker New Haven, Missouri

Gutters

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Mastershield - Gutters
Master Shield couldn't fix the problem cuz they didn't install the gutter guards. Forever Clean Gutters did and Forever Clean Gutters are a POS company who won't do *** for their customers. I have contacted my lawyer!!
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1 comment
Kien Upf

I am sorry that you feel that way. You did not leave a name or contact information.

We stand behind our warranty our installers and our company. When you wuld like to stop calling names and hurling insults we will be happy to address your issues.

Anonymous
map-marker Saint Charles, Missouri

Run Don't walk

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I have dealt with Nicole and Karen, they have been dishonest and misrepresented their product. The "copper' not actual copper, do the research.

Terrible disreputable company. They do not stand behind their warranty but always put it off to "Installer" issues. This is their way of not having to honor their lifetime warranty. Money down the drain.

The product causes horrible icicle issues, which they say they can "fix" if you pay an additional fee to have the warmer put on. Again they don't tell you initially...

DO NOT HAVE MASTERSHIELD INSTALLED!!!! If I could give a negative star I would...

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1 comment
Kishon Fxj

Please contact MasterShield at the phone number provided on this site if you are homeowner having an issue with your MasterShield Gutter Protection in the greater St Louis area. All inquiries are addressed in person to address any concerns with your installation.

Please feel free to check out the local MasterShield of St Louis Google My Business reviews and Facebook reviews to support this statement. They are also happy to share a Material Specifications Sheet that certifies the use of copper and 316 stainless steel in the micromesh used in the product.

Thomas D Fwc

A complete waste of money.

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Mastershield - A complete waste of money.
Mastershield - A complete waste of money. - Image 2
Mastershield - A complete waste of money. - Image 3
Updated by user Aug 10, 2019

Monetary loss is $2,200.00 which was the cost to purchase and install. In addition to the product being terrible, it compromised my roof shingles by leaving holes where the screws pulled up.

Original review Aug 10, 2019
I had these installed last June and by January I had a twisted mass of metal on my roof. There were no abnormal weather events that would explain such damage. The sections that are not twisted are separating at the seams. There are big gaps that will allow debris into the gutters. MasterShield and their authorized contractor are ignoring me. I will now have to pay somebody to have this junk removed. Please see my Facebook page before you even consider having garbage installed o your home.
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Loss:
$2
Cons:
  • Product is junk
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Timothy T Dxt

SCAM--Offered job and then no phone or interview confirmation---email bounced back not working.

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Responded to an Indeed ad for a Senior Sales rep in Chicago. A generated response to me was made and I selected one of the three times. I arrive for the 8:00 AM appointment. The office was open but the "manager" said he was not even aware of the appointment. Nontheless, he interviewed me for about an hour and said that he was very impressed and offered the job. I said I would get back to him within 48 hours but was very excited about the offer. He said I could have a "shadow exprience" with him to get a better feel for the actual job selling the product. He also said he would send me via email a voice interview of a typical sales call. I left excited about the position. I never received the email with the voice of a sales interview. Also, when I tried to email the manager/owner, using the brouchure I was given about Master Shiedl, the email bounced back saying invalid. I called twice in the 2 days since the interview expecting to formally accepting the offer. I never received a call back or an email. THIS COMPANY IS A SCAM. NOT SURE IF IT DOESN'T HAVE ANY CUSTOMERS OR HAS NO INSTALLERS IMPLOYED OR WHAT. A SCAM THOUGH. I WAS APPLYING FOR A HIGH LEVEL SALES POSITION---FROM $150K --$250K, READ REVIEWS AND DON'T WASTE YOUR MONEY.
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Loss:
$1000
Cons:
  • Scam
Reason of review:
Work Experience or Job Application

Preferred solution: Explanation....public acknowledgement of a SCAM

Bryden R
map-marker Lagos, Lagos

Thanks to frank who help me

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So sad that Infidelity is a very serious issue to deal with and is becoming major threat to most marriages and homes. I was once involved in a very confused situation with my Husband's strange movement to the extent that i had to Hire a Private Investigator or hacker who can help me *** into his cell phone to find out what he has been doing in his chat conversations, facebook, instagram, emails, we chat, viber, whatsapp & call logs.

It was quite tough to get a real hacker though, most of the hackers recommended online are Faux and unreliable but this hacker is different. He gave me a proof of the hacking results in just few hours to decide my fate. I am very grateful for this wonderful affordable services.

If you however need to hire a Legit and very competent hacker to help you out of your situation, simply reach out to FRANKDCYBERGHOST@ GMAIL. COM

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Reason of review:
Good customer service
1 comment
Guest

This clearly is a fake review from LAGOS, AFRICA. and then it burbles on about Private Investigators and infidelity ....

Chris A Sde
map-marker Midland, Missouri

Issues with Mastershield Product

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Dealing with a Mr. LLoyd Potter whose company goes under the name of BestWindowmen out of Fremont ,Ohio.

Mastershield product was installed a few weeks ago. Over the past few days we have has steady rains which gave me an opportunity to evaluate the product. In both the front and back of my house the gutters are dripping which is creating pooling by the foundation of my house. Made a call as well as sent pictures to LLoyd Potter asking for a response and options to correct these problems.

No return calls. Obviously avoiding the situation. It appears others have had the same issues in dealing with Mr. Potter representing the Mastershield product.

I am the President of an HOA and on the board of 3 others which encompasses 1479 homes. BestWindowmen and Mastershield will be red tagged as companies not to do business with.

View full review
Loss:
$1150
Cons:
  • Your rep in fremont ohio
Reason of review:
Leaking of gutter

Preferred solution: Let the company propose a solution

Anonymous

Free quote fiasco

I chose MasterShield ATL (Woodstock, GA) based on research on the business as well as the product. The experience I had with just obtaining a “free quote” was enough to prevent me from using this company for any gutter purpose.

The “estimator” who was supposed to come at an appointed time in the morning started calling and texting odd excuses (left his phone on top of his truck, helped his girlfriend move and had to take her to an urgent care, had to answer many questions of a client who wanted a lot of explanation). He postponed the appointment three times in one morning. When he had not shown up or called at the time he had last promised, and I had wasted 3 hours waiting, I called the owner to cancel the appointment and ran an errand. When I returned an hour later, the “estimator” had written an estimate and left it on my front door.

It was full of errors and further diminished my confidence in the reliability of this company. First impressions matter.

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Reason of review:
Order processing issue
Anonymous

Bad installation still not corrected

I had written months ago about how the gutters are so tightly covered by the gutter guards the water runs over the top of them ,down the side of my windows or straight into the ground around my foundation. Mastershield removed all my heating coils off the roof and inside the gutters.

The ice freezes, giant icicles hang off my gutters and on top of my steps. The ice mounds on the top steps. The owner came by once in his gym suit and gold chains on his neck to tell my husband to send him pictures. We haven't seen him since April or May.

It has been 3 years of this *** They just don't care.

I was given a hard sell from BJs wholesale. I thought it would be something that would improve my home.

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Anonymous

Misled In Ohio

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Had Mastershield by the regional installer and it never worked from the beginning. The installer returned to modify the gutters and valleys which made it worse not to mention the horrible, unsightly metal work at the end of all but two of my gutters.

After seeing that he made it worse (the return modifications cost additional even after I was told that it would work on our roof), he never returned to finish the job or correct the issues on the remaining two gutters. I was told that this product would work on a Mansard-style roof. My roof is 12 x 12. They lie to hook you and don't follow up.

The installer took one call and scheduled a return visit and stood me up. I was spending vacation days to meet him. From that point on he refused to take my calls and answer emails. You'll be contacted by a gentleman I believe by the name of Lloyd Parker.

I wanted to get my email and telephone number out there to anyone in northwest Ohio that may be considering this product. Send me a message and I'll send you a video. The water is "launched" onto the front walk during a moderate rain.

The two incomplete gutters need cleaned twice a year. Contact me via text or email for a video.

mausten3971@***.com

419-565-****

View full review
Cons:
  • Poor customer service
  • Installation quality and performance
Reason of review:
Bad quality
Mr M Ykt

Poor support

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Purchased 8 years ago. The guy we bought from no longer in business. Found someone in Missouri but he wants $250 to just come out. Poor support. Don't buy from this company.
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Reason of review:
Poor customer service
Jeremiyah Chd
map-marker Paterson, New Jersey

Water runs off the roof

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Updated by user Mar 15, 2019

going forward, it is now March 15,2019 and still the problems have not been fixed. We have contacted Mike at Mastershield and he has yet to replace all the heating coils and remove the gutter guards that are blocking the water from going into the gutters. I have sent...

Original review Jan 25, 2018
We bought the Mastershield gutter guards in 2015, ever since then the water runs off the roof and on the stairs and all around the house. It is like we don't have gutters!

The ice builds up on the front and back steps in the winter. We are constantly using tons of salt so nobody falls.I would like the covers corrected. When they were installed they ripped all the heating element wires off the roof , they never put them all back. They also damaged my front house lights with the ladders and they gave us the money to replace them.

I have never called them back . I would like to get these problems resolved and move on.
View full review
Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: fix the pitch on the gutter guards and finish replacing the heating elements on the roof.

2 comments
Guest

Dear Homeowner,

Please contact our customer service rep via email at hutch@***r-guards.com so that we can help to address the product related part of your concerns. We also recommend that you reach out to the company that installed your system as well as it seems from your comments they may not be aware of your situation.

Please note, we are the manufacturer, not the local dealer, and it seems as if most of your issues are with their installation of the product on your home.

If you review our website, mastershield.com we make every effort to be as clear as possible as it relates to gutter guards and their performance in the winter.

The MasterShield Team

Guest
reply icon Replying to comment of Guest-1423798

Thank you,I will follow your recommendations.

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Anonymous

TERRIBLE RIP OFF FRADULENT

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They are terrible with customer service. My gutter clogs and the "mastershield" came undone. They wouldnt return my calls until i turned them into the BBB. Terrible customer service and product dont waste your money with them!!
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Reason of review:
Bad quality
Anonymous

A bunch of prima donnas - wow!

This is a franchised operation that appears to be run like a timeshare sales organization. In order to have the privilege of having one of their prestigious franchisees come out to your house to try to sell you $30/linear foot gutter guards, all homeowners on the deed must be present to hear their spiel.

I have read multiple very poor reviews of their product, as well as several positive reviews.

I guess I'll never know if their product works well or not as I have no intention of making my spouse sit through a sales pitch for any type of gutter guards. You really need to get over yourselves...

View full review
Cons:
  • Inconsistent and arrogant communications
Reason of review:
Poor customer service
1 comment
Guest

Sir,

MasterShield dealers are all independently owned and operated. They are not franchises and, as such, they set their own pricing as well as sales and marketing standards and systems.

We are sorry to hear that your initial experience with the local dealer in your area was one that you found frustrating.

The MasterShield Team

Anonymous
map-marker Pittsburgh, Pennsylvania

Mastershield Gutter Guard Review from Pittsburgh, Pennsylvania

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I was told that the mesh would never clog, in the spring when the trees are budding the fine partical s clog the mesh. I was told that the gutter would handle the rain comming off the roof, it doesn't, the rain run down the roof and over the gutter onto my sidewalk and flower bed.

I was told that the gutter heater would prevent ice build up, I have snow build up on the mesh then when the sun comes out it begins to melt then freezes into icicles.

Other than that they work. Save your money.

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Reason of review:
Bad quality
5 comments
Guest

Another rain and more water on my sidewalk and yard. This gutter system is a joke. This guy should be in jail.

Guest

Please contact hutch@***r-guards.com so we can help you with your issue by working with you and your local dealer. Please plan to have a few photos and a copy of your contact so we can help determine why you're having this problem.

Spring debris should not clog the mesh but it can build up on it.

See this post about oak trees that you might find helpful: http://www.mastershield.com/gutter-covers-oak-trees/

The mesh may be working but debris sitting on it can get saturated and drip. That's not the same thing as a failing gutter guard, we just have to wait a bit for debris to shed on some roofs.

Guest

I too have recently installed Mastershield guards, was charged $21.50 per foot. Ouch.

Brand new, with no leaves, 1st rain overflowed (actually overshoots) guards where roof has valleys. Porch and back deck became flooded. Installer glued (!!) vertical 4" barrier at inside corner of gutter to prevent overshoot of water from valley - this does nothing except cause overshoot to have two separate waterfalls onto my porch.

The mesh is way too fine to catch water from roof valley in moderate rain. Company needs to supply coarse mesh guard "corners" specifically to catch roof valley run-off while still providing some protection against leaves.

Guest
reply icon Replying to comment of Guest-1229587

Sir,

Please contact our customer support person: hutch@***r-guards.com. The installation method you're suggesting for inside corners is not one the way we install our system so we're not sure you have MasterShield.

Please plan to send pictures and a copy of your contract from your authorised dealer.

We do have solutions that handle water and debris in corners that do involve a different mesh.

Water comes off a roof much differently in valleys. We address the point here: http://www.mastershield.com/roof-valleys-a-problem-area-for-a-gutter-guard/

Let's see if we can get your issue addressed in the near future.

Guest
reply icon Replying to comment of Guest-1229587

Annonymous,

I do the installs in Ashburn and we do not use 4" barriers at inside corners. We use specifically designed inside mitres to capture valley rain so I do not think you have Mastershield either.

If so, on your contract is our name and phone number and we would be happy to come out and check out what you do have.

If by chance you have Mastershield, we would be happy to install our inside valley pans to correct any overflow you maybe experiencing. We stand behind our product 100%.

Tom

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Anonymous
map-marker Vienna, Virginia

MasterShield Gutter Guards Get Clogged

I had the MasterShield Gutter Guards installed 7 years ago (cost $9500). Within a few years the guards turned black and became clogged; when it rains the water cascades over the gutters in some areas.

Turns out the gutter guards are not self cleaning and according to the company rep, their "no clog" guarantee does not apply to their gutter guards (and excludes mold & mildew) - it only guarantees that there will not any debris inside your gutters. (How could there be when even water cannot pass through the mesh!) The company rep told me he had the same problem with his gutter guards and had to spray them with a bleach mixture to unclog them; he suggested I do the same.

Since my house is on a slope and the gutters are 30 feet high in places, that is not a viable solution. Not as advertised!

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Reason of review:
Bad quality
4 comments
Guest

If you are having a issue with your gutter guards did you try calling your installation company? They will service it for you if indeed your are having a problem. They don't charge for service.

Guest

Same experience with me - the screens became clogged with dust and water simply pours over the edge onto the ground next to my house.

Guest
reply icon Replying to comment of Guest-1293092

Please feel to reach out to our Customer Service person at hutch@***r-guards.com. With a few pictures and a copy of your contract (so we can determine which product you have) we'll make sure any issues you have get addressed with your local dealer.

Guest

The black sounds like mildew and the accepted solution in roofing is a strip of zinc or copper above the area after you have cleaned off existing mildew. I found the cleaner for roof @ Costco. Hire handyman and enjoy your gutter guards.

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