Mastershield
Mastershield Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mastershield has 1.8 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT PURCHASE PRODUCT THIS BRAND".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified ReviewerSystem can not handle heavy rain volume
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE PRODUCT THIS BRAND
Gutters
Run Don't walk
I have dealt with Nicole and Karen, they have been dishonest and misrepresented their product. The "copper' not actual copper, do the research.
Terrible disreputable company. They do not stand behind their warranty but always put it off to "Installer" issues. This is their way of not having to honor their lifetime warranty. Money down the drain.
The product causes horrible icicle issues, which they say they can "fix" if you pay an additional fee to have the warmer put on. Again they don't tell you initially...
DO NOT HAVE MASTERSHIELD INSTALLED!!!! If I could give a negative star I would...
A complete waste of money.
Monetary loss is $2,200.00 which was the cost to purchase and install. In addition to the product being terrible, it compromised my roof shingles by leaving holes where the screws pulled up.
- Product is junk
Preferred solution: Full refund
SCAM--Offered job and then no phone or interview confirmation---email bounced back not working.
- Scam
Preferred solution: Explanation....public acknowledgement of a SCAM
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Issues with Mastershield Product
Dealing with a Mr. LLoyd Potter whose company goes under the name of BestWindowmen out of Fremont ,Ohio.
Mastershield product was installed a few weeks ago. Over the past few days we have has steady rains which gave me an opportunity to evaluate the product. In both the front and back of my house the gutters are dripping which is creating pooling by the foundation of my house. Made a call as well as sent pictures to LLoyd Potter asking for a response and options to correct these problems.
No return calls. Obviously avoiding the situation. It appears others have had the same issues in dealing with Mr. Potter representing the Mastershield product.
I am the President of an HOA and on the board of 3 others which encompasses 1479 homes. BestWindowmen and Mastershield will be red tagged as companies not to do business with.
- Your rep in fremont ohio
Preferred solution: Let the company propose a solution
Free quote fiasco
I chose MasterShield ATL (Woodstock, GA) based on research on the business as well as the product. The experience I had with just obtaining a “free quote” was enough to prevent me from using this company for any gutter purpose.
The “estimator” who was supposed to come at an appointed time in the morning started calling and texting odd excuses (left his phone on top of his truck, helped his girlfriend move and had to take her to an urgent care, had to answer many questions of a client who wanted a lot of explanation). He postponed the appointment three times in one morning. When he had not shown up or called at the time he had last promised, and I had wasted 3 hours waiting, I called the owner to cancel the appointment and ran an errand. When I returned an hour later, the “estimator” had written an estimate and left it on my front door.
It was full of errors and further diminished my confidence in the reliability of this company. First impressions matter.
Bad installation still not corrected
I had written months ago about how the gutters are so tightly covered by the gutter guards the water runs over the top of them ,down the side of my windows or straight into the ground around my foundation. Mastershield removed all my heating coils off the roof and inside the gutters.
The ice freezes, giant icicles hang off my gutters and on top of my steps. The ice mounds on the top steps. The owner came by once in his gym suit and gold chains on his neck to tell my husband to send him pictures. We haven't seen him since April or May.
It has been 3 years of this *** They just don't care.
I was given a hard sell from BJs wholesale. I thought it would be something that would improve my home.
Misled In Ohio
Had Mastershield by the regional installer and it never worked from the beginning. The installer returned to modify the gutters and valleys which made it worse not to mention the horrible, unsightly metal work at the end of all but two of my gutters.
After seeing that he made it worse (the return modifications cost additional even after I was told that it would work on our roof), he never returned to finish the job or correct the issues on the remaining two gutters. I was told that this product would work on a Mansard-style roof. My roof is 12 x 12. They lie to hook you and don't follow up.
The installer took one call and scheduled a return visit and stood me up. I was spending vacation days to meet him. From that point on he refused to take my calls and answer emails. You'll be contacted by a gentleman I believe by the name of Lloyd Parker.
I wanted to get my email and telephone number out there to anyone in northwest Ohio that may be considering this product. Send me a message and I'll send you a video. The water is "launched" onto the front walk during a moderate rain.
The two incomplete gutters need cleaned twice a year. Contact me via text or email for a video.
mausten3971@***.com
419-565-****
- Poor customer service
- Installation quality and performance
Poor support
Water runs off the roof
going forward, it is now March 15,2019 and still the problems have not been fixed. We have contacted Mike at Mastershield and he has yet to replace all the heating coils and remove the gutter guards that are blocking the water from going into the gutters. I have sent...
The ice builds up on the front and back steps in the winter. We are constantly using tons of salt so nobody falls.I would like the covers corrected. When they were installed they ripped all the heating element wires off the roof , they never put them all back. They also damaged my front house lights with the ladders and they gave us the money to replace them.
I have never called them back . I would like to get these problems resolved and move on.
Preferred solution: fix the pitch on the gutter guards and finish replacing the heating elements on the roof.
TERRIBLE RIP OFF FRADULENT
A bunch of prima donnas - wow!
This is a franchised operation that appears to be run like a timeshare sales organization. In order to have the privilege of having one of their prestigious franchisees come out to your house to try to sell you $30/linear foot gutter guards, all homeowners on the deed must be present to hear their spiel.
I have read multiple very poor reviews of their product, as well as several positive reviews.
I guess I'll never know if their product works well or not as I have no intention of making my spouse sit through a sales pitch for any type of gutter guards. You really need to get over yourselves...
- Inconsistent and arrogant communications
Mastershield Gutter Guard Review from Pittsburgh, Pennsylvania
I was told that the mesh would never clog, in the spring when the trees are budding the fine partical s clog the mesh. I was told that the gutter would handle the rain comming off the roof, it doesn't, the rain run down the roof and over the gutter onto my sidewalk and flower bed.
I was told that the gutter heater would prevent ice build up, I have snow build up on the mesh then when the sun comes out it begins to melt then freezes into icicles.
Other than that they work. Save your money.
MasterShield Gutter Guards Get Clogged
I had the MasterShield Gutter Guards installed 7 years ago (cost $9500). Within a few years the guards turned black and became clogged; when it rains the water cascades over the gutters in some areas.
Turns out the gutter guards are not self cleaning and according to the company rep, their "no clog" guarantee does not apply to their gutter guards (and excludes mold & mildew) - it only guarantees that there will not any debris inside your gutters. (How could there be when even water cannot pass through the mesh!) The company rep told me he had the same problem with his gutter guards and had to spray them with a bleach mixture to unclog them; he suggested I do the same.
Since my house is on a slope and the gutters are 30 feet high in places, that is not a viable solution. Not as advertised!
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I am sorry that you feel that way. You did not leave a name or contact information.
We stand behind our warranty our installers and our company. When you wuld like to stop calling names and hurling insults we will be happy to address your issues.